The Manager's Toolkit: Empowering Leaders as Communication Champions

Managers play a pivotal role in critical cultural carriers and effective two-way conversations with employees. This session will tackle how best to address company-wide tough news and the essential tools and strategies managers need to excel as communicators. You’ll learn:

• Effective Comms Techniques: Proven communication techniques that middle managers can use to convey messages and foster open dialogue within their teams.
• Building Trust and Credibility: Strategies for team building, including best practices for transparency, consistency, and integrity in communication.
• Leveraging Tech for Communication: The digital tools and platforms that can enhance collaboration within teams, especially in remote or hybrid work environments – plus, best practices for using technology to maintain regular check-ins and virtual team-building.
• Confident and Sensitive Approaches: How to handle challenging situations with confidence and empathy, such as announcing layoffs, leadership changes and team re-structures.

Speakers:

Lauren Roberts, director of internal communications, Audible

Sophia Gottfried, internal communicator, Audible

This course is provided to Council members by Ragan Training. For more access to micro-courses, deep dives and industry-leading training and development, go to Ragan Training.